Enrolment, Cancellation and Refund Policy

Enrolment in classes is on a first-come, first-served basis. Enrolment in class requires an online booking and payment received by Daybreak Dogs. Your enrolment will be confirmed by email. Please do not assume you are enrolled in class without a confirmation.

Cancellations

Training Courses

If the minimum enrolment for the class you are registering for is not met, you will be notified and given the option to select another session, receive a credit toward a future class, or have your payment returned to you.

Home Visits & 1-2-1 Appointments

  • Payment for 1-2-1 lessons will be taken in advance.
  • Should you need to cancel your 1-2-1 lesson then we will look to reschedule the session rather than refund.
  • Cancellations received within 12 hours of your appointment will be charged and not refunded/ re-scheduled.
  •  There are only a few instances where cancellations would be acceptable, for example in the instances of illness or emergencies, simply to ensure that other people don’t miss out on using the time that had been booked.
  •  More than two cancellations in a row will result in the loss of those 1-2-1 lessons missed.

Refunds

Our classes are small in order to provide personal attention to each attendee.  Because your registration holds one of those few spaces in class for you, changes or refunds will only be provided if you notify us at least 7 days prior to the start of the session. Otherwise, you will forfeit the entire registration fee. There will be no credit for missed classes or transfers to other classes. If your dog is unable to attend class within the first three class sessions due to illness or injury, you will receive a partial credit toward a future class or refund in the amount of 50% of the class fee (a letter from your vet is required). There is a £25 fee for all returned checks.

Attendance

Attendance at all class sessions is important for both you and your dog. Each class builds on the lessons learned the prior week. If you know you will not be able to attend a class, please let us know so we can discuss the week’s lesson and provide you the homework. Orientation is the most important class since it will lay the groundwork for the entire session. If you do not attend the orientation (unless prior arrangements are made), we will assume you have dropped the class and will forfeit your entire enrolment fee.

Only healthy dogs should attend class. If your dog is ill, please contact us. You may attend that session without your dog.

Female dogs in season may attend classes providing they do not disturb the other dogs working. Refunds are not available for missed classes due to your dog being in season.

Children in Class

Our classes are geared for the entire family. Children are welcome as long as they are well-behaved and are not disruptive during the class. Children must be under the supervision of an adult at all times. Children under 8 years old should have a second adult present to supervise them during class. Children must not approach or pet any dog other than their own in class unless the dog’s owner gives permission AND the child is supervised by their parent and the dog’s owner.

Dog Behaviour in Class

All dogs in class must be under control of their owners. If a dog has behaviour issues that are disruptive or dangerous to the other students, he/she may be excused from class. If your dog shows aggression toward other people or dogs, please contact us before enrolling in a class. Private training and behaviour modification may be more appropriate for you and your dog. We reserve the right to refuse admission to (or excuse from class) any dog that exhibits any inappropriate behaviour for a public group class setting.

Disruptive Behaviour

We reserve the right to refuse admission to (or excuse from class) any person that exhibits any inappropriate or disruptive behaviour in class. We use positive reinforcement training methods that are gentle and rewarding for both you and your dog. Harsh corrections or intimidating training will not be tolerated.